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International Ordering

1800Gear.com serves customers all over the world. We have developed expertise in international shipping and export compliance. We work closely with the Department of Commerce and the Department of State to assist customers seeking exports of restricted products. We also have relationships with all major carriers and have shipped goods to various parts of the world.

Below are some key points that all international customers need to be aware of:

Export Controls

Certain products may be restricted for export from the United States. We work diligently in clearly identifying these products on our website with corresponding information. It is possible that we may also overlook some of the items that are subject to export controls. For a full list of laws and regulations governing export controls - please contact:

U.S. Department of Commerce

Bureau of Industry and Security

(202) 482-4811

http://www.bis.doc.gov

and

U.S. Department of State

Directorate of Defense Trade Controls

(202) 663-1282

http://www.pmddtc.state.gov

When placing an order with 1800Gear.com, please be aware that we reserve all rights to conduct necessary investigation for export compliance, which may result a delay or even a cancellation of your order. Our customer service team will be in contact with you regarding the information that we need from you.

By placing an order with 1800Gear.com, you, the customer, certify that you will comply with any and all applicable laws and regulations governing the export of such products from the United States of America.

This applies even if you purchase the product domestically and subsequently take it out of the country.

Brand Restrictions

We may not be able to ship all products to all countries due to brand specific agreements and geographical restrictions. Our customer service team will notify you if we are not able to ship to your country based on brand restrictions.

International Taxes, Duties and Fees

Our shipping estimates DO NOT include any taxes, duties, custom fees or other expenses you may incur when your order arrives to your country of destination. By placing the order, you are solely responsible for these fees. Should you choose to reject your order and it comes back to us, any fees we are charged for the return shipment will be deducted from your refund.

International Shipping Timelines

Shipping timelines vary by country and select shipping method. On average:

  • International Priority shipments take between 10 and 14 days.
  • International Express shipments take between 3 and 7 days.

These estimates are for transit time only and do not include time associated with customs clearance.

International Payment Options

We accept credit card payments from countries supporting credit card verification process. Verified PayPal payments are also acceptable. For all other situations, you will need to pre-pay your order via wire transfer. Please contact our customer service team in advance.

International Refunds

International refunds are handled in the same manner as domestic refunds. Please see our Returns/Exchanges/Refunds for detailed information.

International Warranty

If your product fails past the first 30 days after receipt, you will need to contact us for instructions for warranty repairs. In some cases, you will ship the product to your local warranty center or you may need to ship the product back to us. We do not cover freight costs on warranty returns past the 30 day window. This is between you and the manufacturer of the product, although we will assist you in this process to the best of our ability.